Information We Collect

We collect only the information we need to respond to you and deliver our services.

• Contact details: Your name, email address, phone number, and company name.
• Project details: Site location, fence type, approximate lengths, quantities, drawings, and any files you send us.
• Communication records: Messages you send through our contact form, email, phone, or WhatsApp.
• Technical data: IP address, browser type, device type, and pages visited on our website.

How We Use Your Information

We use your information to:

• Reply to enquiries and prepare quotations.
• Process orders, deliveries, installation, and invoices.
• Provide support and share project updates.
• Improve our website, products, and services.
• Meet legal, tax, and accounting requirements.

We do not sell your personal information to anyone.

Cookies & Analytics

Our website may use cookies and similar tools to make the site work properly and to understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the website may not work as well if cookies are turned off.

Sharing of Information

We share your information only when needed, and only with:

• Delivery, transport, and installation partners working on your order.
• Payment, hosting, email, and analytics service providers.
• Government authorities or courts, when the law requires it.

These parties must keep your information safe and use it only for the purpose we shared it.

WhatsApp & Phone Communication

If you contact us on WhatsApp or by phone, your messages and number are used only to handle your request. WhatsApp is operated by a third party and has its own privacy policy.

Data Security

We use reasonable technical and organizational steps to protect your information from loss, misuse, or unauthorized access. However, no online system is 100% secure, so we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed for the purposes in this policy, or as required by law, such as for invoices and contract records. After that, we delete or anonymize it.

Your Rights

You may ask us at any time to:

• Tell you what personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information where the law allows.
• Stop using your information for marketing messages.

We follow the data protection laws that apply in the United Arab Emirates.

Children's Privacy

Our website and services are for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, please contact us, and we will remove it.

Updates to This Policy

We may update this policy from time to time. The latest version will always be on this page with its updated date.

Contact Information

For any privacy questions or requests, please contact us:

• Email: Fencing@mahraj.com
• Phone: +971 55 765 7570
• Address: 2204 B2B Tower, Marasi Drive Street, Business Bay, Dubai, UAE